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“What is…” Wednesday – What is customer service?
In the past, Rachel has written blogs on the power of customer service and social media. She has found success tweeting the companies that she has issues with, and not only getting responses, but getting resolutions. So, when I was having a customer service issue, Rachel suggested I take it to Twitter. And I did. […]
READ MORE#MediaMonday – Jack Miller
We’re getting technical with today’s Media Monday. Jack Miller, a longtime broadcasting veteran who spent his career making people sound good, will be inducted into the Arizona Broadcasters Association’s Hall of Fame on Oct. 17. Tickets are available from the ABA. That makes him a two-time hall-of-famer, as he was inducted into the Arizona Music […]
READ MOREHMA Wins First International Award!
As some of you know, Scott was in Sydney, Australia for the last two weeks at a PRGN meeting! Well – for some of it anyways. He was also hanging out with some snakes… Once at the meeting, the awards for 2013 PRGN Best Practice Award were handed out. HMA was awarded its first international […]
READ MORERelevance and Resonance — The Two Important R’s for Blogging
Why is it that when communicating online we are immediately drawn to certain people’s posts/blogs and not to others? Hmmm…that’s a great question. Last week, I participated in Carrie Morgan’s #PRProChat on blogging, where one of the participants gave a simple answer to that question. According to Gerard Corbett, chair and CEO at Redphlag LLC, […]
READ MORE#MediaMonday – Emmy Edition
Congratulations are in order to several of our broadcast colleagues this morning, as the nominees for the 2013 Rocky Mountain Emmys have been announced. With the actual honorees set to be awarded on Saturday, Oct. 19 at the University of Phoenix Stadium during the annual Emmy Gala, we wanted to take a moment to recognize […]
READ MOREWhat is it about Libras and communicators?
Thanks to Facebook, we get a daily reminder of our friends’ upcoming birthdays. When I glanced at the list late last week I realized I have quite a few friends in the communications industries whose birthdays fall under the Libra astrological sign (including three of us here at HMA). I wonder what it is about […]
READ MOREMedia Monday – Lauren Strait
Each Monday, we are posting a blog to help our readers get to know the media just a little bit better. With a TWIST! No, we aren’t posting story pitch tips or media lists, but instead great stories from the media themselves about their lives, their work and other little known facts! Think of it […]
READ MOREGetting the RIGHT Work Done – Part Four
It’s okay to be stressed, just not overwhelmed! Does just looking at your to-do list make you dizzy? Do you find yourself finding new ways not to get anything done, only to be sitting at work at 7 p.m. stressed out of your mind? Well, I just got some great advice from the The Harvard […]
READ MORE#MediaMonday – Mark Casey
Mark Casey is vice president and news director for 12 News (KPNX-TV) and 12news.azcentral.com, a position he’s held since 2007. After graduating from West Virginia University and earning his master’s at the University of North Carolina, his career has taken him from Iowa to Minnesota to Upstate New York, back to North Carolina and eventually […]
READ MOREGetting the RIGHT Work Done – Part Three
Earlier this month, as part of the HMA Book Club, I presented my thoughts on The Harvard Business Review’s Guide to Getting the Right Work Done. The thing is – I learned too much for simply one blog post! So, here are some additional nuggets of wisdom I gleaned from the book. (Parts One and […]
READ MORE#MediaMonday – The Tim and Willy Show Returns to Valley Airwaves with Broadcast Partner Skyview Networks
We have a long history with Tim and Willy. Scott knew Tim in college; I first met Tim when I was working for another agency and he did a live remote with me for one of my clients. Over the years we’ve worked with the team in Tucson and then back here on the airwaves […]
READ MOREGetting the RIGHT Work Done – Part Two
Last week, as part of the HMA Book Club, I presented my thoughts on The Harvard Business Review’s Guide to Getting the Right Work Done. The thing is – I learned too much for simply one blog post! So, here are some additional nuggets of wisdom I gleaned from the book. (First batch of goodies […]
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