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Anticipating Your Customers’ Needs Before They Do

Anticipating Your Customers’ Needs Before They Do

 |  Aug 10, 2022

Anticipating customers' needs is key to delivering good customer service. Read more from Abbie Fink on how something as simple as a pair of ear plugs can make an impact.

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The Tale of Two Reputations

The Tale of Two Reputations

 |  Sep 10, 2019

After a recent rift with Wells Fargo while trying to make change for a larger bill, Scott breaks down the importance of customer service and an example of who is doing it right.

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Create a Customer-Focused Culture

Create a Customer-Focused Culture

 |  Dec 5, 2017

All businesses today spend time discussing office culture and the way they should treat customers/clients. Lisa Ford shared some valuable insights on this topic at the last Accelerent breakfast. [Click below for more]

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Those Customer Service Skills Really Do Come in Handy

Those Customer Service Skills Really Do Come in Handy

 |  Oct 26, 2017

Like many of you, my first job when I turned 16 was working retail. I learned a lot of valuable lessons during my customer service days.

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