social media crisis

April 12, 2018
Crisis

Top Five Things to Know about Managing a Crisis on Social Media

This guest post on crisis communications is provided by Hilary Allard, Executive Vice President, and Philip Hauserman, Vice President at The Castle Group.
February 6, 2013

Is the customer still always right?

I am a customer service snob, and I think I have the right to be. I have worked enough retail and hospitality jobs – and now […]