In Über Their Heads?

Uber has been trying to pick up the pieces these past couple of months after issues with its human resources department began to surface, fueled by a disparaging blog post written by Susan Fowler, an engineer who left Uber in December. To add to this, the car-hailing company’s CEO, Travis Kalanick, has recently come under fire after a video surfaced of him having a heated argument with one of his drivers. Let’s just say 2017 hasn’t been Uber’s year so far.
In a cringe-worthy statement to Recode, who was first to report on Jones’ exit, Jones said, “The beliefs and approach to leadership that have guided my career are inconsistent with what I saw and experienced at Uber, and I can no longer continue as president of the ride-sharing business.”
Kalanick explained to the company that Jones’ departure happened as a result of Uber’s intention to hire a new COO, a position that outranks Jones’; “After we announced [this], Jeff came to the tough decision that he doesn’t see a future with Uber.”
Prior to joining Uber last fall, Jones was a respected CMO at Target. He was hired to remake the company’s tainted image … which is very nearly the same reason a new COO is being hired now.
Needless to say, Uber’s brand is in trouble, a topic I broached in my last blog post. It seems as though Kalanick has been working to re-brand the company since last February but to no avail. My question is how long does it typically take a company to re-brand and is Uber running out of time? Thoughts, PR pros?
