February 9, 2018
Yelp Cartoon - HMA Public Relations

Is the Customer Always Right?

When it comes to bad Yelp reviews, there is a proper way to respond to them and utilize the information to make the experience better for everyone. [Click below for more]
May 17, 2013

How Not to Handle a Crisis Situation with Social Media

Social media can either be a business’s best friend or its worst enemy when it comes to a potential crisis. Just take the recent Facebook meltdown […]