The news broke a few weeks ago that JP Morgan Chase was jumping on the no-more-voice-mail bandwagon, joining the likes of Coca-Cola and others who are saying that the system is antiquated and costly for businesses.
I certainly understand the argument; I’m just not sure it is the right thing to do. Yes, I know, with technology today, I can see who called me and can assume they want a call back. But what if the intended purpose of the call doesn’t require a return response, but is just confirming information or sharing a bit of news? Isn’t that equally as wasteful for both parties to make the unnecessary return call?
I don’t want to have entire conversations via text message or email, sometimes I actually WANT TO TALK TO A HUMAN BEING. Call me crazy, but, like receiving a handwritten note in the mail, there really is something to receiving a phone call from a friend or colleague that can brighten a day.
So if I don’t answer the next time you call, “please leave your name, number, and a brief message and I will get back to you as soon as I can.”