#MediaMonday – Arlene Hittle
September 26, 2011
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September 28, 2011
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"Just you wait til I tell everyone of your poor customer service your Facebook page!"


So the Facebook page is up and running.   The company is engaging with its community.

Then –disaster.  A disgruntled customer or employee posts some not-so-good comments on your page.

What to do?  Respond?  Ignore?  Run and hide?

Jim Belosic of the Social Media Examiner offers up “Seven Tips to Dealing With Upset Facebook Fans.”


Scott Hanson
Scott Hanson
President Scott is president of HMA Public Relations and a founding member of the Public Relations Global Network. He’s a Phoenix native, husband, father of two and a fan of all sports and a participant in some. Check out Scott's full bio


  1. I will always be in favor of responding and working to move the conversation offline and resolve.

  2. Stephanie Lough says:

    I think they should add “Give them free stuff”. May sound superficial, but face it, people love stuff. I got a free cab ride after complaining about the service. I was so excited it was free that I forgot I said I’d never step foot in one of their cabs again. And hey – if you send them a t-shirt, it’s another person promoting your brand!

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