Close Your Complaint Department

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Complaint Free World 2Author Will Bowen, who’s written the best-seller A Complaint Free World as well as Happy This Year! is the world authority on complaining.

He spoke at a recent Accelerent event I attended and proved that he is THE expert.

Bowen challenged everyone to become complaint-free.   He even provided purple wristbands to serve as a reminder.   He said it could take months for most people to become complaint free. It took him, a former minister, 4-1/2 months!

So why do we complain?

Get Attention.

Remove Responsibility.

Inspire Envy.


Excuse Poor Performance.

A complaint is an energetic statement that focuses on the problem at hand rather than the resolution sought.  And it’s important to note that It is not complaining to speak DIRECTLY and ONLY to the person who can resolve the issue.

In addition to complaining being a competitive sport (people often feel the need to one-up a complaint), keeping focus on the problem rather than the solution, damaging our physical health, destroying our relationships and limiting our career success, Bowen says there are more good reasons to go complaint-free:


  • Seventy-eight percent of employees waste 4-1/2 hours every week listening to coworkers.
  • A company with only 20 employees loses $81,000 per year.


  • Seventy-five percent of U.S. employees say they’d refuse a better job with a $10,000 raise if they’d have to work with a complainer.
  • One out of every 10 employees has quit their job because of complaining coworkers.

Bowen says we each average 15-30 complaints per day and we have no idea we’re even doing it.

It’s time to cut that down.  To zero.

Scott Hanson
Scott Hanson
President Scott is president of HMA Public Relations and a founding member of the Public Relations Global Network. He’s a Phoenix native, husband, father of two and a fan of all sports and a participant in some. Check out Scott's full bio

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