As any good business owner knows, it is important to do everything you can to ensure your customers are satisfied with your service. That is certainly true for us in the general contracting business. At JGL Consulting, we take considerable time reviewing our policies and procedures, making sure we are doing all that we can to make our clients happy.
However, as with all professions, sometimes mistakes can happen that may cause our customer to be less than satisfied with our service. When these situations do arise, take the opportunity to learn from it so as to avoid making the same error in the future. Here are some tips to make your customer’s experience a good one.
Our Five Favorite Customer Tips
The best customer relationships are ones built on trust and managed expectations. Be upfront and honest with your customer about what you are capable of doing. Similarly, you should expect honesty throughout the relationship from your customer. Trust your instincts. This is our unofficial tip but important, nonetheless. Not all jobs are a good fit for your company so if that little voice is telling you to walk away from a project, listen to it. Having been in the business for as long as we have, this instinctual feeling comes into play more often than you think!
Be safe, be smart and be aware. Your business, your employees and your customers will thank you for it.
About JGL Consulting
A recent 2017 Best of HomeAdvisor award recipient, JGL Consulting is a full-service general contracting company that has been serving the greater Phoenix area since 2016, handling all types of construction and home improvement projects, including residential remodeling, detached garage and guest home builds, driveway extensions, patios and decks, stone work, trim and mouldings, outdoor flooring and interior and exterior painting. A local, family-owned business, JGL’s goal is to deliver an exceptional construction experience by adding lasting value to its clients’ homes. JGL Consulting is Dual KB-1 ROC licensed, A+ BBB accredited and maintains a five-star rating on HomeAdvisor. The company uses the most innovative and cutting-edge designs in today’s remodeling market, all while maintaining a professionalism that is second to none. For more information about JGL Consulting and the services that it provides, visit https://www.jglconsulting.org/about.html.