Anyone that provides a professional service should have a strategic client feedback program. This tip comes from the PRSA Counselors Academy session led by Nat Slavin of Wicker Park Group in Chicago and Melanie Green of Baker & Daniels in Indianapolis. By creating and implementing a formal program you will inevitably add wisdom and knowledge to your relationship. When clients have the chance to share with you concerns, challenges and yes, compliments, and you take that information and put it into action, the relationship can’t help but get better. So get out there and get some feedback.