Following the tweet stream in the Phoenix area over the last two days and you no doubt starting seeing #crazyamy and comments about the Yelp post gone bad. A local food blogger posted his views on Yelp – the owner, not caring so much for the review, fired back in a not-so-nice way. A variety of comments were posted and leave it up to Twitter to keep the conversation going. Our local news station picked up the story as well.
Yes, social media has given everyone a voice, a chance to share opinions, take aim at brands, etc. Smart businesses recognize they can’t control everything that is said about them in the online space. Certainly the business owner had a right to comment back to the Yelp posting. But is a personal attack the way to go? Would a more appropriate response be to invite the Yelper back for another dining experience? Ignore it?
What do you think? I asked my tweet stream if all the chatter will hurt or help the restaurant; got a few comments:
AmyPR says: chatter would help more if managed a better message. The sideshow might pick up some biz but will die and hurt more than helped
Bartbutler says: the word "crazy" always preceding your name is only going to resonate positively with a certain segment of the population
Hharmon says: voting for hurting.
Would love to hear what you have to say.