May 17, 2013

How Not to Handle a Crisis Situation with Social Media

Social media can either be a business’s best friend or its worst enemy when it comes to a potential crisis. Just take the recent Facebook meltdown […]
February 6, 2013

Is the customer still always right?

I am a customer service snob, and I think I have the right to be. I have worked enough retail and hospitality jobs – and now […]
January 18, 2012

“What is…” Wednesday – What is SOPA & PIPA?

If you have been on the Internet today (which of course you have) you may have noticed a few of your favorite websites not working. Wikipedia, […]