crisis communication

September 15, 2017
iPhone X

The iPhone “Fail” Heard ‘Round the World

If you’ve been following the launch of Apple’s new iPhone X (pronounced “iPhone ten”) like I have, you may have caught wind that the first public […]
April 16, 2013

“Look for the helpers”

Our hearts are with those affected by the Boston Marathon tragedy.
February 6, 2013

Is the customer still always right?

I am a customer service snob, and I think I have the right to be. I have worked enough retail and hospitality jobs – and now […]
December 28, 2011

“What is…” Wednesday – What is Media Training?

Per team HMA’s request, Abbie taught Steph and I all there is to know about media training. Being the two account coordinators, media training is something […]