Is Voice Mail a Thing of the Past?

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Voice MailThe news broke a few weeks ago that  JP Morgan Chase was jumping on the no-more-voice-mail bandwagon, joining the likes of Coca-Cola and others who are saying that the system is antiquated and costly for businesses.

I certainly understand the argument; I’m just not sure it is the right thing to do.  Yes, I know, with technology today, I can see who called me and can assume they want a call back.  But what if the intended purpose of the call doesn’t require a return response, but is just confirming information or sharing a bit of news?  Isn’t that equally as wasteful for both parties to make the unnecessary return call?

I don’t want to have entire conversations via text message or email, sometimes I actually WANT TO TALK TO A HUMAN BEING.  Call me crazy, but, like receiving a handwritten note in the mail, there really is something to receiving a phone call from a friend or colleague that can brighten a day.

So if I don’t answer the next time you call, “please leave your name, number, and a brief message and I will get back to you as soon as I can.”

Abbie S. Fink
Abbie S. Fink
Vice President/General Manager Abbie has been doing public relations her whole life…from organizing a picket line in 6th grade to organizing client communications today. She’s passionate about a lot of things, you’ll see. Check out Abbie's full bio

3 Comments

  1. Jon Ericson says:

    We just switched to a phone system that has a voicemail-to-email feature. When someone leaves a voicemail, you are notified by e-mail with the .wav file (voice mail recording) attached. Because everyone in the agency has a smart phone with e-mail notifications, it allows for faster response to voice mail when away from their desk. Positive comments from the staff since switching.

  2. David Landis says:

    Jon & Abbie – we have the same voicemail/email system (through Comcast) that Jon does at work and are notified via email if there is a voicemail. It works well.

    But ultimately, I agree with Abbie. To be customer-centric, businesses should adopt ALL forms of communication, not just the ones we like. Cheers, David

  3. Jon – interesting option. I have a couple clients with that same system. They’ll forward me relevant email/voice mail – does make replying a bit easier.

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