I (Abbie, that is) went to Washington DC for the PRSA International Conference and decided to come in a few days early to take in some of the sites. Thanks to Congressman Mitchell and his staffer Spencer Howard, I was able to get a ticket to see the White House.
I was really looking forward to it. Made sure I got there in plenty of time so I wouldn’t miss my 8:30 tour. Well, me and about 200 other people in the pouring rain showed up for our 8:30 appointment. No worries, I had an umbrella and was happy to chat with the other tourists in line.
That is until we noticed that the line for the 9 and 9:30 a.m. tours were going in ahead of us. Come on, no fair. We followed the rules, got there on time, how come we didn’t get to go in?
Good question and not a single person around to ask. And those of you who know me know that didn’t sit well, but what was I supposed to do? I didn’t want secret service denying me access. So we waited and waited a little more and finally got in around 9:50 a.m.
And you know what? The tour lasted about 15 minutes. It’s not like I expected to hang out with the President or anything, but I did think it would be a bit more comprehensive.
So two customer service lessons:
Still glad I did it, won’t need to do it again.