Monday, October 16, 2017
"Just you wait til I tell everyone of your poor customer service your Facebook page!"
So the Facebook page is up and running. The company is engaging with its community.
Then –disaster. A disgruntled customer or employee posts some not-so-good comments on your page.
What to do? Respond? Ignore? Run and hide?
Jim Belosic of the Social Media Examiner offers up “Seven Tips to Dealing With Upset Facebook Fans.”
I will always be in favor of responding and working to move the conversation offline and resolve.
I think they should add “Give them free stuff”. May sound superficial, but face it, people love stuff. I got a free cab ride after complaining about the service. I was so excited it was free that I forgot I said I’d never step foot in one of their cabs again. And hey – if you send them a t-shirt, it’s another person promoting your brand!
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1 hour ago