He spoke at a recent Accelerent event I attended and proved that he is THE expert.
Bowen challenged everyone to become complaint-free. He even provided purple wristbands to serve as a reminder. He said it could take months for most people to become complaint free. It took him, a former minister, 4-1/2 months!
So why do we complain?
Excuse Poor Performance.
A complaint is an energetic statement that focuses on the problem at hand rather than the resolution sought. And it’s important to note that It is not complaining to speak DIRECTLY and ONLY to the person who can resolve the issue.
In addition to complaining being a competitive sport (people often feel the need to one-up a complaint), keeping focus on the problem rather than the solution, damaging our physical health, destroying our relationships and limiting our career success, Bowen says there are more good reasons to go complaint-free:
THE FINANCIAL COST
THE EMPLOYEE COST
Bowen says we each average 15-30 complaints per day and we have no idea we’re even doing it.
It’s time to cut that down. To zero.